Suspended service and still charging.

Hi, I just spoke to a lady with a very unhelpful attitude - Celine Libala, she has no manger or no office number. Please pull the call. Anyway I have had financial difficulties and could not make payment on my month to month account. The service was suspended in September and I thought okay it is month to month, I will make the payment and the services will be activated. However, Telkom then started billing me even though they suspended the service. I explained to the lady and she did not understand, I am will to pay for what I used until September R6000 BUT NOT 11000 until October even though the services was suspended. Someone, please assist. It is disgusting that a corporation like Telkom will do this to people.