suspended service

Telkom mobile debited an amount of R1600 from my bank account on friday the 13th for the month of October and September. Monday the 16th 20:59 the suspend my service i call the call centre speak to a Sibusiso Maphumulo who is rude to me and fails to advise on the steps that i need to follow or whether he can try to assist me in any way. i want my line opened thats it i have tried to communicate with Telkom via twitter and guess what my tweets are ignored . im sitting here with a suspended line which was paid for in advance.,