suspended prepaid waya waya line

Hi, My prepaid waya waya line has been suspended and the call center has indicated that they are not able to reinstate the line as you no longer sell the product.<br> <br> What I don't understand is how I still have a dial tone on the line and can call the call center, the automated system confirms suspension and yet they can do nothing to help me.<br> <br> The line was apparently suspended less than a month ago, If I recall the terms and conditions of the original agreement with Telkom permitted the suspension to be lifted in this case.<br> <br> I like to just make the payment to bring the line up to date, surely this cannot be that difficult to do?