suspended paid but wait 7 working days !REALLY

Item: Telkom
Rating: 2
Author: neo M

Telkom Debited my account on the 18th December, my line was suspended and didn't the funds to pay for the account I then got paid on the 18th, they debited R1471.95, and my line is still suspended... called the customer care on the 18th to reinstate my services then they told me I have to wait for 48working hours, today is more than 48hrs from Friday... call centre tells me I have to wait 7 working day?? can someone help me before a die from my suspended phone.

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Replies (1)

Telkom's replyOfficial

22 Dec 2015, 10:28

Hello neomabotha,

Thank you for making contact with us. We apologise for the frustrations you have experienced.

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM180500

Regards
Narriman
Telkom Social Media Team

Telkom's reply22 Dec 2015, 10:28

Official