Suspended or Faulty? which one is it?

Last week Thursday our internet connection died so I called the call centre on Friday morning to speak to tech department. I was told that a tech would be sent to check the line. After no appearance that day or on Saturday I called again on Sunday morning. This time the tech department told us the line has been suspended and so I have to talk to billing but they are only open from Monday.<br> <br> On Monday I call billing to be told my line is active, so I am referred back to Technical who tell me again that a technician will be sent out. After no appearance on Monday or Tuesday, I call on Wednesday to be told that the technician tried to contact me and my phone went to voicemail. Sure. A technician arrived within half an hour of this call.<br> <br> The technician then told me that my router had blown and I need to replace it. I went to Telkom Gateway to buy a new router, they still could not get it to connect. I took the router and attempted the set up myself and after failing, called the call centre again who again told me my line was suspended!<br> <br> This morning I have been pushed between tech and billing twice once more and told a tech will be out. I've had enough now, sort it out Telkom.