Suspended office lines and wrong information

I phoned Telkom today and speak to Sicelo Jama and Soliso Bosman whereby I had a problem with my office line and internet which are being suspended. In the morning when I call to ask for invoice was told that I can do EFT and sent proof of payment then suspension will be lifted. But now to my surprise im still sitting without internet and suspended phones. I was told I must wait for system to update automatically and before I do payment I was not told that. How should my business survive. Meaning I must sent employees home until their system update which they don't know its when. I'm very much disappointed with the explanation I got from Telkom employees which I was not told before I do payment.