Suspended number

I've lost my phone on 24/02/2020 (must have dropped it on the Gautrain). Sim card was from Telkom mobile and when I noticed this, I imminently called 180 and requested for the number to be suspended/blocked (as I did not want someone using my number for ********** or wrong things). Order number ***A was sent to me to confirm suspension.

On 29/02/2020 I went to Telkom Store in Alex Mall to do a Sim Swap, but that lazy consultant (who was more interested in getting more people to sign new contracts) Who told me I had to call the Telkom Call Centre in order for me to get assistance. I mean I've just lost my Telkom number and had no access to making that call.

Any ways she requested for someone to call me back, Only to be called later that day by a consultant using ***, who also could not assist me and inform me that Telkom store needed to assist me right there and there.

On 01/03/2020 I spent close to an hour just speak to a consultant, and eventually when I did, I was informed that I needed to call 187 to get assistance and was sent Suspension order number ***A. And I think I spoke to Charlene. When I called 187, I was requested a number in order for to speak to a consultant.

Today 03/03/2020 I called Telkom just to get clarity on a resolution to get my on unblocking the and do a sim swap. Spoke to 2 consultants to no avail.