Suspended Number

I have been trying to sort out my account with Telkom for 8 months now.

It all started when they blocked my sim card for amounts that did not go through, all arranged by debit order.

In October my contract came to am end I had to fight with them to eventually get the amounts paid and mycobacteria finished, upon which they advised that I stay on the current plan Ihave asit would only cost me R150pm topics Iwas happy to do.

November came they blocked my sim because the R150 was not reflecting, so I phoned again in November to sort my account out, I paid the R150 and they unlocked my sim.. only to have them again suspend my number after yet again the R150 did not get taken.

I called again inDecember and paid my arrears.

January arrives and yet again my account was suspended only this time upon calling I was told that I owed them over R1200 which did not make any sense to me. Upon furtherinvestigation they advised me that the amount of R1213.13 was owed to them from a payment that apparently wasn't made in 2020August. I then sent through my statement from that month which reflects the amount that I had paid there at the time.

To this day my account has still not been sorted after I have made efforts to resolve this EVERY month since I had sent my statement to 3 consultants 1 supervisor and requested numerous times es for a supervisor to call me back or provide me with feedback yet I have not received a single shred of communication regarding anything.

I have spoken to countless staff members who just keep telling me to send my statement through yet nothing comes from it, no feedback no resolutions. The service is absolutely disgusting. I have still not used my bow prepaid sim card since February yet every month they continue to try and debit my account without trying to resolve the situation.

Please I need help closing this down.