Suspended my Telkom network after payment made 15 days ago

Telkom suspended my line due to none payment when payment was made 15 days prior to suspension!

This record gets updated on my credit profile which leaves a negative effect every single month. This is an on going situation and the more you deal with incompetence staff members who aren’t willing to assist you the more you resent the company. Bad bad bad service! Not recommended.

The worst part is that I emailed Telkom and they confirmed that payment was received - THE WHY DISCONNECT MY LINE??!!