Suspended my account without debiting the account

Account not debited yet available funds now my account is suspended Telkom is becoming a headache-last month they did not debit R270 and yet debited me R149 for unpaid debit order, I reached out to them during the month of May to rectify this-I was told R599 will be debited on the 30th of May-I agreed and still the account was not debited over the weekend and now -I'm told my account is suspended-I work from home and now I'm struggling There are available funds on my account, and I'm puzzled as to why the account is still not debited, I have been with Telkom for 5 years and this is the first and I'm really upset

Please Telkom rectify this ASAP