Suspended Mobile Line

I have a Telkom Mobile Line and a Residential Line on a mixed package. My Line was suspended yesterday even after paying the outstanding amount. Telkom Bayside advised that the line will be reconnected with 2 hours. To no avail. Called 081180 Spoke to A Shange she advised that I needed to provide proof of payment to either email her or go to the Telkom Centre. I went to Canal Walk and the lady advised that payment is reflecting and she sent an email at 2.30pm today to reinstate the line. At 6pm the line was still not connected. I went back to the store and was advised that I had to call 081180. I came home and my husband has spent the last 45 minutes trying to speak to an agent to reconnect the line to no avail. The service stinks and I will definitely not renew my contract with Telkom. Plus I am being charged a reconnection fee.