Suspended Lines

Bandile Hlatshwayo of the Durban call centre whose team leader is Onesimo who was conveniently in a meeting when I asked for an escalation. He was extremely rude and unwilling to assist me even though the payments were reflecting on their systems. Using a condescending and sarcastic tone he told me 7 working days is all he is going to tell me and all the team leaders are in a meeting therefore no supervisor/manager is available to take my call. My lines were reinstated when an unconfirmed payment escalation was logged and then suspended again. Someone fix this ASAP!!! This is totally unacceptable.