Suspended Lines

<p>My Lines were suspended due to non payment on the previous month. on the new month the payments were done but 5 days later the lines are still suspended. When i call the call centre i am told i must wait for 14 days because my account is with collections department. I asked to be transferred to collections because payments were done but the call centre says they cannot do that. I am now sitting with a paid account and devices that i cant use. Does it not mean after paying lines are supposed to be activated.</p> <p> </p> <p>This is frustrating.</p>