Suspended line with no reason.

Good Day

Please assist me if possible. My 2 contracts I have with Telkom have been suspended with no reason. The account is up-to-date and not in arrears. My lines were suspended last Friday. I phoned 081 180 with reference number ***2 and I was told it will be activated in 72 working hours. Which I mentioned was unacceptable for me because I use my number for work and use my router to connect to emails and to have meetings. This means that I did not work the whole of Friday up until today. I have no more leave days to take just to accommodate the pathetic service I am getting from Telkom.

My job is to look after customers in the whole of KZN and when I say customer I am not referring to an individual but a company. Customers will not understand that telkom suspended my account and for what good reason? My account had enough funds before the debit date, I do not understand and Iam so angry because I'm now being inconvenienced. I cannot go on like this. I am borrowing people's devices and buying airtime and data which is something I didn't budget for.

My account was suspended before the debit date and on Saturday the debit order went through but it is still suspended. What services am I paying for? I need a refund for both my numbers one being *** and my second one is the one I use for my wifi router.

I understand procedures and whatsoever, but this is a different case. I should not have to wait for the period where people decide not to pay for their accounts on time and get punished. What am I being punished for? The billing department told me there is no reason for my account to be suspended. I even wasted my time and my petrol to visit Telkom Pavilion and I was also told there is no reason for my account to be suspended. I am so ****ed, please excuse the language. But I need this sorted out in the next hour. I also need to be reimbursed for all the data and airtime from Friday that has been coming out of my pocket . This is ridiculous really. Telkom is pathetic. I tried to contact telkom again yesterday , but I waited for 44mins and 27 before a consultant took my call and again to tell me there is no reason my account is suspended. It would be fair that I switch to another reliable network provider, because this is not guaranteed that it will not happen again in the future. I work for a big company and the excuses that I will give them every month about telkom will be unacceptable and will put my job on the line. How do you survive with no phone? I have kids going to school. I am missing out on communications from the teachers because of stupid Telkom.

I've paid for 6 days for services that I have not used. I need my money please.

You can use *** or my email *** to contact me for further information.

Your assistance in this matter will highly be appreciated.

Thanks, Pearl Hlangu