Suspended line reconnect

To clarify before going forward, yes i understand I was in arrears.<br> <br> I received notification yesterday my line was suspended and an amount of 415.00 in arrears must be paid to lift suspension. At 2 pm I made paymentof 450 via credit card. Received confirmation at 6pm via email. Still no connection, and yes Im aware of 24 to 48 hour wait period. And this is where I have a very big problem with telkom. Apparently in the past this process could be speeded up if contacting a consultant at telkom, but this is no longer the case due to \new policy". Why the new policy? Is it a form of punishment? Is it to make sure people pay on time? Now remember there is I reconnect fee"