Suspended line not opened after numerous requests

Good day. I am very frustrated with Telkom Mobile. My line was suspended because I didn't pay end of February. When I requested that they debit me early in March I was told that the debit order date is only the 30/31 of the month. They however debited on the 23 March at night. I was surpised but that is okay, as at today the 29 March 2016 my line is still not opened. Different Call Centre agents give different period it will take before Telkom opens my line. It is frustrating that I cannot use my phone when Telkom has received money from me and the amount was not rejected. Telkom is reasonable than most providers but it is the most frustrating. With MTN you can negotiate for payment to go at the end of the month and use the service in the meantime. With Telkom you struggle even if you have already paid! Telkom is cheap but the service is very poor. I have every intention of changing service provider at the end of the term.