Suspended Line - Lack of service

<p>Telkom Mobile</p> <p>Even though I had changed my debit order date way in advance. I still get debited on the incorrect dates and even double debited. And now I am suspended since the 18th of October without any notification whatsoever. I am now expected to pay debit order rejection fees for dates I didnt even arrange to be debited on. I have logged 2 disputes and have spoken to countless consultants including a team manager who is extremely rude and has no customer service whatsoever, but to no avail. Not a single one of them can resolve my dispute. They are extremely rude and unhelpful. Up to date I have gotten no feedback and no calls from them. And I am still suspended even though all my payments are up to date. I was not even informed that my line would be suspended. I was just cut off even though I had called in and made arrangements to make payment. I even called the call center and arranged to make the payment as I had been debited on the incorrect date.</p> <p>And now I get an sms stating that they would do random debit orders to get my account up to date. What the hell ? I did not authorise that and furthermore I am still awaiting feedback from the 2 disputes which have not yet been resolved. How can you do random debit orders without even resolving the disputes ???</p> <p>The most pathetic and *********** service.</p> <p>How can simple issues not be resolved ? They just cannot seem to comprehend the simple understanding of the dispute on hand. And each time I call in, I have to explain the issue over and over again with different consultants. </p> <p>I have sent emails for assistance and feedback but I just get ignored by not replying or they become extremely rude. </p> <p> </p> <p>Telkom, your service is terrible and I am extremely frustrated. I am now one IRATE customer.</p> <p> </p>