Suspended Line for Paid Account

<p>I pad my account on the 1st of November to the same bank account with the same reference I use every other month, since the 14th of November I've been receiving message that my account is in arreas and thatmy account will be suspended, I immediatly contacted the call center that advised me that my account is up to date and this matter will be escalated. On the 17th of November I received the message again, forwarded it to Telkom Mobile and they rep****, humbly aplogised for the inconvenience caused and the matter will be escalated. On the 18th history repeated itself and they once again responded matter was escalated and intervention from a manager. Eventually my lines was suspended on the 22nd of November, 22 days after payment so much so that I am not even able to contact their call center. Contacted their call center today (23rd November) from a landline, 23 min later I was told once again the matter was escalated, I was also advised on request that a manager will contact me, never happend. Later the day I chatted to another call center agent that advised me the matter has been escalated and that her managerwill contact me before the end of today, still didnt happen. I phoned again this evening, I was once again advised that a manager will contact me and that my line cant be unsuspended today as the department is closed. Firstly no manager has even made an attempt to get in contact with me (although I've been told today on 3 different occasions that I will be contacted) secondly my phoned can be suspended at 21h00 at night, but can only be unsuspended during "office" hours on their watch. I have on every occasion said that I have never in the 6 years that I have my account with Telkom Mobile not paid my account, I have always paid timeously and if my line/s isnt unsuspended by the end of today, I wont be continuing with my contracts until that will be in April, I can be handed over to a laywer, taken to court I honestly dont care, I have all the correspondence between myself and telkom mobile, the complaint lodge with Icasa which include their feedback. I will however move to a more relaible and efficient service provider. Because of staff being ineffiecent it reflects bad on my credit record!!!!!<br /><br /></p>