suspended line **** charges pay to reconnection

for the passed 3 months telkom has messed my bills.on the 6th of november 2015 i was charged Installation fees on a package that had free installation i phoned in and they said they will credit me .on the 6th of december my bill was not credited after a few days they suspended all 3 of my lines when i phoned in and they told me the system only updated after . i asked them about reconnection fees as i was not responsible for all telkoms mistakes.they told me i will not be charged and if they do charge me i should phone in .on the 6th of january 2016 i was charged for reconnection i phoned telkom and they opened a dispute and told me that i must pay the full amount or my lines will be suspended .i cannot afford to pay reconnection for 3 lines and im not suppose to it is telkoms problem and telkom needs to sort it out as a customer i should not need to phone in at all but in the last 3 months i have phoned in over 10 times im very upset that when i phone in to telkom the staff only say they cannot do anything about it