CP
Chris P

1 reviews | Active since Oct 2012

20 Jun 2017, 09:37

Suspended Line Again!!

<p>Telkom alwas use the excuse of evrything is system based and once the line is suspended it can take up to 72 hours to reconnect.</p> <p> </p> <p>I think that this is not fine because if you made a payment you made a payment.</p> <p> </p> <p>My payment was made on Friday again and they apparently received the payment only yesterday but they suspend my line this morning, I do not understand this!! According to the call centre they did send a request to the back office that only starts at 8:00 and it is now 09:36 and my line is still closed.</p> <p> </p> <p>This is not a new contract I have been with Telkom for years.....</p> <p> </p> <p>I know I made my payment late but they didnt take a debit order on the 25th of May as that is my payment date.</p> <p> </p> <p>I need my line opened immediately please.</p> <p> </p> <p>Telkom never goes the extra mile and I am really seeing this every single time!!</p> <p> </p>

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Replies (2)
CP
Chris P's update20 Jun 2017, 10:00
Reviewer Update

Just receive the best service ever!!

Telkom
Telkom's reply04 Jul 2017, 11:03
Official

HI simba27

Thank you for taking the time to provide feedback on the positive experience you had with Telkom

Your input is always highly appreciated as this allows us to improve the service we offer to our valued clients.

Have a fantastic day further !!!

Kind regards
Keagan
Telkom Social Media Team

Best regards,