Suspended Line

<p>Ever since I upgraded my phone with Telkom, I’ve been having the worst experience ever. I had to make a manual payment on my first debit because they were supposed to debit my account on the 25th and they did not do so. I then advised them to make the debit order date to be on the 25th and they assured me that it will happen on the follow debit date. Second month passes, they don’t debit and notify me that they did not debit. Now comes May, they suspend my line and tell me that it will be unsuspended after the amount of R2200 is paid. They then debited that amount on the 25th and told me that it will take 48 hours for my line to be unsuspended. 48 hours passes and they say it takes 48 to 7 working days for the line to be opened. Now since tomorrow is the 7th day, I call them today to find out if they will unsuspend the line and now they tell me that it take 7 to 14 working days to be unsuspended. I haven’t had services for 3 weeks now and they are basically telling me that I will still wait for another week without my line. It is the whole months without services and I will still have to pay the full amount for services that I do not have. I have to buy data and airtime from my own money which is about R200 and yet I have a contract with Telkom. You guys are really playing with me. And you always promise to call back and no one calls. I bet you’ll tell me that it will take 7 to 21 working days when approaching the 14th day. I am really not happy with you guys and regret upgrading my phone with Telkom. I know I won’t get any feedback from you but I want people to know what amazing service you guys give to loyal customers</p> <p> </p>