mG
muneebah G

1 reviews | Active since May 2017

27 May 2017, 12:13

Suspended line

<p>My line in jan was suspended due to debit order not going off soon end of December. I then paid up the account and at the end of March I get double debited. When I called them they said they logged a report which I find out now was not done. I then reversed it and paid what I owed them which I think is fair because waiting for my money too over a week so I dealt with it myself. </p> <p> </p> <p>Now in April the debit order didn't go off and I get a statement of only R67 so I called them n asked why I was not debited and get told I owe nothing now my line gets suspended and the call centre manager says its my fault. How the he'll is that my fault when TELKOM did not want to reverse my money? </p> <p> </p> <p>So I paid the outstanding amount and call them everyday to activate my damn line and they now tell me I owe them more money and when I spoke to one consultant she said the system has not been updated n she has escalated the matter n it will be activated by the end of yesterday 26/05. Well guess what they still have not activated it and I am now ****ed off. </p> <p> </p> <p>They are ******* for not giving my money back and 2ndly they are so *********** that they should give these people's jobs to others who can do it better. When my contract is up I will never deal with TELKOM and will by word of mouth put every person against them. I have never had this problem with VODACOM. </p>

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Replies (2)
mG
muneebah G's update30 May 2017, 13:19
Reviewer Update

Yeah that is what I get told everyday. Telkom is clever a whole month my line is suspended n I must use my airtime to call you guys and get nothing back? And to top it off I still must pay for May that I never used. Useless people and so are you call centre consultants. I don't think u guys actually listen to the recordings to see who was wrong

mG
muneebah G's update02 Jun 2017, 10:51
Reviewer Update

I still am waiting for my line to be activated. U guys debit me R67 and tell me I have to manually go pay. I think Telkom is pathetic. And to top it of I must wait now 7 days. U guys are useless. And you don't respond as well.