Suspended line

<p>I opened a telkom account at the gateway branch and signed the contract requesting my account to be debited. Telkom failed to debit. I went to to telkom phoenix branch after receiving an sms stating I needed to pay. At the Phoenix branch I was informed that I was not set up on the system for debit order and the consultant requested my banking details and assured me that I will be debited Goin forward. Once again I was not debited and my line was suspended.i received an sms to pay reconnection fees more than double my debit order.i believe this is unfair business practice wen the incompetency lies at telkom not adhering to the contract signed. I refuse to pay the reconnection fee and will immediately be terminating the contract. I do want a response from telkom with regards to their terrible customer service given. </p>