Suspended line -

In January 2016, I asked Telkom to move my line to a different address in the same town<br> I was told me that my phone number would change <br> and that I would be without a line for some time <br> I explained that I NEED my line to work!! <br> and I cannot be without a line - so I would rather order a new line at the new address and keep on using the existing line until I move <br> My line was cut off in error by Telkom on 8 February 2016 and I have been without a service - while still paying both Telkom and my ISP ever since.<br> I have phoned multiple times to report this<br> I have logged fault reports on the website<br> I have been told several times that it will be escalated and resolved in 7 days<br> But I am still without a service and unable to work