Suspended line

On the 7th November 2017, I called Telkom Mobile prior receipt of the invoice seeking clarification of the actual amount outstanding and it was paid, with proof of payment attached to Florence Bosman. To my surprise, the following week on the 14th November 2017, my line is suspended and I contact the call centre immediately after acknowledging the incident, as why my line is suspended. The consultant Mamogale, advised that there's an outstanding amount which I had no knowledge of and disputed the suspension of my line. I was told the supervisor will contact prior to listening to the recordings and still to date, no contact has been made and I called twice this day assisted by Coleen. I was told the supervisor will be in contact after an hour. A day has passed and still no response. Due to the fact that I rely on my phone to conduct my business, as a my source of income and now it's suspended. I will have to exercise my rights in this matter and see to it that somebody has to account for the damages and it was clear that there's a lack of communication within this organization. I would like to obtain all the recordings for ********** as I will not suffer nor my business for your mistakes. This is totally wrong...