Suspended line

So i have a contract with telkom. They debited my account on the 26/09/2017. Debit order bounced, I called customer service where the consultant tells me i shouldn't worry they will debit on the last day of the month. Last day came and gone yet no debit. I call again the lady tells me I have to wait until the next debit date. My line gets suspended what now? Then the debit order goes off on the 25th which was 2 days ago. I call them again, explain the whole scenario only to be told i have to wait 7-12working days for my line to be reconnected. To top it all off they charge R200 for the debit order that bounced. Capitec doesn't even charge that much. I called telkom twice today. The first time the guy tells me to send him proof of payment, which I did. Then the other lady tells me if i had made a manual payment it would've been on already.......... Now I'm ****ed!!!!!! First I'm told i can't make manual payments now I'm told if I had........ I'm cancelling this contract as soon as its done. I have contracts with mtn and never have i gone through this. They switch your phone on immediately. No waiting at all. Telkom is the worst service provider ever......