Suspended Line

Always loyal to Telkom and consistent with payments, this would be the first time that I had encountered a banking issue and my debit order failed to get processed, I had contacted the service centre who informed that they could conduct a 2nd debit order once their systems shows that an invoice is unpaid

I've been debited on the 13/10/2017 and a few days later my account suspended even though payment was debited. I have contacted the service centre thereafter and after speaking to numerous individuals I was told to wait 24 hours, 24 hours later i was informed to wait 48 hours and then 72 hours and now told that I would have to wait about 2 weeks

No consultant able to give me a solution or a way going forward nor an exact time.

My contract devices are used for business purposes and this is not on. I'm unable to seek assistance from my very own service provider.