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Nicky N

1 reviews | Active since Oct 2011

26 Oct 2015, 10:44

Suspended for R62.70

We paid our Telkom account with R800 on 15th October, today our line is suspended because there is a R62.70 outstanding for this month. I could accept it if it were 3 months or more like any normal business and service provider. <br> We paid a lot of money for a service, but our speed is slow and we constantly got problems with our Internet. One minute it's on and the next it's off for 10 minutes then on and then off. <br> I run a business from home and rely on the Internet. For that small amount you don't need to suspend a service. I can guarantee there are millions owing a lot more over a couple of months.<br> I need this account reconnected now, without any excuses. Number ***

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Replies (1)
Telkom
Telkom's reply26 Oct 2015, 11:14
Official
Hello nicnicky1,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM160954
We apologize for any inconvenience caused.

Regards,
Ntokozo
Telkom Social Media Team
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