Suspended for no reason

A friend and I recently moved into a new place and ordered a telkom line to be installed. We got connected and were fine until a few days after when the bill came. We payed over a ridiculous amount of just over R1400 for our 2mb line which pushes out a MAX of 100kbps. After numerous conversations with telkom we finally got reconnected. Now, a week after our incident, we are suspended again for no reason. I phoned accounts and they informed me that our Account IS UP TO DATE and they don't know why we are suspended. They have to send ANOTHER email to the reconnection department to get us back online. We are both software developers and depend on this connection. There is no indicated SLA, which means that our line can take any time from 1 day to 365 days to be reconnected. This is not a good customer experience Telkom. The fibre providers will soon outperform you in customer service as soon as they have the infrastructure. Yours truly, a very unssatisfied customer.