AR
Albert R
1 reviews | Active since Aug 2015
24 Nov 2015, 12:24
suspended for no account
2 months ago I went to Kolonade retail for a faulty handset I was complaining about for 2 months already.<br> They informed me that I must pay my account first. I explained to them that I did not receive an account yet. I went around the corner to Pick&Pay to pay the account because Telkom do not take money for telkom accounts...I wonder who's brain **** that was... Then the blond gave me a silly excuse not to repair or exchange the faulty handset. I complained about not receiving my account, and she put on my email address for the account. and today after 2 months I received this sms
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Telkom's replyOfficial
24 Nov 2015, 13:39Hello Albertbleroux,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170977
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170977
Regards
Narriman
Telkom Social Media Team
Telkom's reply24 Nov 2015, 13:39
Official
Hello Albertbleroux,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170977
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170977
Regards
Narriman
Telkom Social Media Team