Suspended for 10 days

Many reasons why I just want to get done with my cellphone contract at telkom and switch. An ammount got deducted out of my account the 15th i'm still awaiting feedback why that much money! Minutes later my line got suspended. Call centre agent told me to wait 2 days. Another one told me today I need to wait an additional 8 days. And that she cant help it. I cant call, send message or do anything what if I get in to trouble.... Pathetic is probably an understatement... I will stop their... Dissapointed for days