Suspended data or internet connection

I'm a Telkom mobile subscriber since 2019. On 20 December 2022 Telkom suspended their services to me claiming arrears. On 21 December Telkom debited my Capitec account. Total balance was paid off. Up to this day Telkom has not restored data or internet connection. My family remains without data or internet connection. This shows that Telkom does not care about customers. They got their money I don't understand why they have not restored services. This is very unfair and frustrating.