Suspended contract

I called into the Telkom mobile call Centre and before I could even speak to a person their voice metrix system advised that because my line was suspended, if I've made payment my line was going to be restorted within 72 hours and that was the impression I got and an expectation was therefore created only to speak to a person who gave me a standard response of 7/14 working days.. To me this is misleading and contridictory and I feel misled by Telkom. Every time you speak to the call Centre consultants and request a manager they tell you that no one is available. What I expect from writing this report is very simple. I need my line to be restored and I do not want another standard response as its been over 3 days since I made payment on the 25th of April2016.