SUSPENDED BUSINESS LINES - HUGE RE CONNECTION FEES - TELKOM ARE BULLIES

We left for the USA on the 15th of December and had not yet received our bill, I thumb sucked and paid an amount of 10% higher than our average bill (as we had only worked two weeks I thought his amount was well safe to cover Decembers charges) When we got to the office on the 7th none of our business lines were working, we enquired and were told that we had short paid our December account by R257... I apologized and paid the shortfall immediately. The phone lines remained off for 48 hours! no managers on duty EVER! no one to complain to or to speak to, just operators who couldnt care less... i am now sitting with reconnection charges of R1550.00.... for a system that is automated?? I find this excessive! !! Sabotaging small businesses by switching off phone lines and then billing excessive charges JUST BECAUSE THEY CAN!!! bully tactics from a monopoly... dreadful business practice - no wonder people cant wait to leave them!