SUSPENDED BECAUSE OF IMCOMPETENCY!

Not the provider you want to use. I've been with Telkom for over 8 years. I upgraded end of June 2025, beginning of July I received my bill after my debit order was deducted. 14 July I receive a message that my number has been suspended. Phone the customer service department, it's because the did not increase my credit limit when I upgraded, but he'll log a call so that his manager could phone me back. The 15th of July I went to the Telkom branch in Mall@Carnival. This representative, quite annoyed, would log it so that they could change it and then the issue will be resolved, the system doesn't allow her to change it, she knows because this happens often. Today - the 29th of JULY 2025, still have a suspended number.

A lady from Telkom phones me regarding a call back I requested on Whatsapp. Arguing with me they will not suspend my number because of a billing limit, I must've missed a payment. She works at Telkom, she knows how it works and drops the call. How is this even legal TELKOM? Because your staff is ***********, you penalize your customers. It's shocking how many people are complaining of the same issue and still you don't put any effort in to resolve this problem that your company clearly has... I will be cancelling my household's contracts with you guys because you don't have any customer service!!