Suspended accounts after Telkom *****ed up
<p>Good evening Mr Naidoo,</p> <p>TCF(Treating customers fairly)</p> <p>A word that is used across all business sectors but which is certainly lacking in your not such a reputable organisation according to my experience.</p> <p>I would like to refer you to my telephone conversation on Tuesday, 23 May 2017 with the following consultants.</p> <p>- Ms. N. Ndosie<br />- Ms. S. Cook<br />- Mr. M. Naidoo</p> <p>And the subsequent e-mail sent to your superviser Tumelo Mohlatlole and my request to forward a copy of my complaint to your Operations manager either by yourself or your manger referred to in your e-mail as "Tumz". (Refer to e-mail attached.)</p> <p>The time now is 20:30 and your managment has not had the courtecy of acknowledging that TELKOM'S is investigating my request to un-suspend my account.</p> <p>What does it take for TELKOM to deliver customer service?</p> <p>EXPERIENCE TO DATE<br />◾Your consultant Ms N. Ndosi acted disrespectfully by being dishonest about your manager B S***hani being busy with escalated queries when he was not even in the office as confirmed by yourself and Ms S Cook. She made me wait for 30min knowing that nobody was going to get back to me.<br />◾Your turnaround time solving queries regarding repayment of penalties is shocking. Your time standard for repayment was confirmed to be 72 Working hours my querie was resolved in + - 30 days.<br />◾Management does not respond to urgent requests to return phone calls after I instructed them to contact me.<br />◾No reply to my e-mail waa received after it was escaleted by yourself <br />Mr M Naidoo. No follow up call to re-negotiate a new time standard nor feedback given. SILENCE treatment is all im getting from Telkom now that the deduction of R1655.00 was taken from my account on 15 May 2017.</p> <p>The only alternative I am left with is to escalate the matter to the OMBUDSMEN and Hallo Peter.</p> <p>MAJOR CONCERN<br />Your incompetency has left me unreachable to my clients therefor my <br />business has been impacted and this has major financial implications on me and this problem is escalsting daily.</p> <p>Both my accounts have been suspended on 19 and 23 May 2017.</p> <p>Lets see if Telkom has a little pride left and actually do what is right and repond to me and at the same time unsuspend the accounts that i have paid for.</p> <p>Your very disappointed client<br />Juandré Isaacs</p>