Suspended account without being told

If I could give negative stars I would. If I would say your service is appalling it would be an understatement.

I was told my account was suspended - mind you this is meant to be a debit order and that I owe money, of which I wouldn’t of known had I not gone in for an upgrade at the iStore.

I diligently go to Telkom and enquire for the outstanding balance and its R2906 I ask the lady what the quickest method of payment and she says checkers will reflect in 24 hours because they don’t except cash and I say I can swipe but they don’t do that instore. I pay the money at checkers and come back the next day and it STILL hasn’t reflected, I then call the accounts department and guess what they say it’ll be 48 hours and they can’t help me further.

I am tired, I am frustrated and disgusted at this level of incompetence and my problem has still not been fixed