Suspended account for two weeks

Dear Telkom Customer Support,

I hope this message finds you well. I am writing to express my frustration and dissatisfaction regarding the suspension of my telephone service for the past two weeks, despite having made a payment on December 15, 2024.

Despite multiple assurances from your call center agents that my account is active, my telephone service remains suspended. This inconsistency is causing significant inconvenience and disruption to my daily activities, and I am deeply disappointed with the level of service I have received.

I request immediate action to resolve this issue and restore my telephone service without further delay. Additionally, I expect a thorough explanation of why this situation occurred and what measures will be taken to prevent such issues in the future.

These are some of your agent that I have tried to reach they keep on misleading me , Gugulethu Radebe call centre operator reporting to Charoline Nkune who knocked off already , and Manager Nomazulu Mpofu

Yesterday I was assisted by Nonhlanhla Pahargs and Mpilo Mdluli they confirmed my account is active but till today I can’t make calls .

Thank you for your prompt attention to this matter.

Sincerely, Ludwe Danti