Suspended Account for Telkom's Error

<p>My account was suspended some time yesterday - noticed it when I got home yesterday, so it's been over 30 hours to date.</p> <p> </p> <p>Up until this morning (ironic after sending a complaint to Telkom on Twitter), I had no received a single invoice or notification to my email or cellphone about my ADSL/Landline (which was setup on 19/02/2017 (less than a month old). This morning I receive an SMS to say that I owe R1747 and it is due by 27/03/2017 (12 days from now). So this upsets me even more - why am I being suspended when my account isn't even due yet?</p> <p>So I called Telkom at 16:45 today. Spoke to someone who logged a dispute for me. Turns out there is a default credit limit of R1500 on the account and my first bill is R1747. The lady said I can adjust my credit limit on the app. I downloaded the new app and obviously wasn't able to adjust the limit, so I called back and spoke to a lady named Faith. After 15 minutes, she said I will need to call the Credit department, to which I refused and requested to speak to her manager - another 8 minutes later, listening to people speak in the background, I Nomi takes over the call. It's now 17:37 and I know Telkom closes in 8 minutes, so I told her I'd like her to follow up for me, to which she was happy to do and advised she would call me back on my cellphone shortly.</p> <p> </p> <p>5 hours later (22:30) and in typical Telkom fashion, no call has been returned. Funnily enough, Telkom didn't hesitate to call me 10+ times in a week (outside of office hours, too) after my line was installed, to fill in a survey on how the service was... quite frankly, the whole experience was abysmal. The only good experience was the great job the tech did on-site. Everything building up to that point was sub-par. So it's now over 30 hours of suspension due to a fault of TELKOM's, yet, I'm suffering the consequences because people aren't willing to help and supervisors don't return call backs.</p> <p> </p> <p>I CAN'T EVEN MAKE A PAYMENT ON THE WEBSITE OR THE APP, IN ORDER TO LIFT THE SUSPENSION - WHAT THE HELL IS UP WITH THAT!?!?!?!?!</p> <p>So any alternative that I can try on my end, to assist their broken system, is not working.</p> <p><br /> </p> <p>PLEASE REMOVE THE CREDIT LIMIT ON MY ACCOUNT IN ORDER TO LIFT THE SUSPENSION - this is absolutely ridiculous.</p>