TS
Tashreeqah Smith-Gaffoor

1 reviews | Active since Jul 2015

21 Apr 2016, 08:53

Suspended account for money 8ta owes me!!!

So after NUMEROUS follow-up calls and HP complaints. I have reached a point of complete despair. So here the story is AGAIN, after two years I cancelled my contract with 8ta,however, I was still being billed. after weeks of continuous calls I was refunded and the very next hour I was debited for the dead number and line again, and so it continued. I called in AGAIN, HELD ON FOR 30 MINUTES and eventually I was assisted and a refund was processed. My case handler Mr. *********** GIVEN MUDIBA DIDNT DO HIS JOB AND MY CREDIT PENDED. My cell phone line has been suspended since Sunday because 8ta systems are reading 'pending' payment!!! I called in on Tuesday for assistance and spoke to a very rude man called Tumelo! I canT cancel!!! im being ******!!! im being forced!!!!!! I HATE 8TA AND I WILL MAKE SURE AS PEOPLE PEOPLE AS I KNOW WILL NOT BE USING THIS NETWORK!!! UNSUSPEND DAMN MY LINE!<br> <br> DONT REPLY WITH YOU DUMB AUTOMATED RESPONSE ABOUT GETTING THE TEAM TO CHECK IT OUT AND REVERT WITH FEEDBACK!!! BECAUASE I WILL BE ASHES AND I WOULD STILL BE WAITING!!! NO-ONE EVER GETS BACK!!!! 8TA ARE *******!!!

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Replies (1)
Telkom
Telkom's reply21 Apr 2016, 09:08
Official
Hello Tash786,

We sorry for the inconvenience caused.
We have sent your complaint to our mobile team for urgent assistance.

Regards
Noleen
Telkom Social Media Team.