Suspended account

I received a message saying my account has been suspended. I have been a customer for about 6 years, they debit from my account every month. Now suddenly my account has been suspended even though a debit order went through on the 16th of February 2026. I have 2 cellphone contracts and a router with Telkom. I can't make or receive calls.

I went to the nearest branch they checked my account they were also surprised about the suspension, they contacted head office. I was informed that I will get a call from head office, I'm still waiting. I'm very disappointed and hurt with the treatment from Telkom. How can they say I did not make payment, while they have access to my bank account to debit their money 😭😭😭.