Suspended Account

I’d like to formally lay a complaint with Telkom on how they go about doing their business with clients.

I had called in Telkom in the previous month informing them that I would not be able to make payment for my account that month and requested to make payment the following month. I asked for my line not to be disconnected.

On the 29th I received an sms informing me that my line would be disconnected due to late payment. This is my first time not making a payment on time for my account and was not expecting to be disconnected since I’ve never missed a payment before.

I needed my line to be active to be able to access my bank account etc so that i could make the payment however was informed I had to pay first for the account to be activated again.

On the 31st the debit was successful for my account however it’s still deactivated,I’ve called in to get my account reactivated but I’m now informed that I have to wait for 24-48 hours in order for that to happen.

I have never experienced such garbage service in my entire life! If the account has been paid for why is it such a hassle to activate it. It’s three days now without a device,I’m unable to do anything or get anything done because the device I have has now turned into a demo.

This is ridiculous and it’s even more frustrating that there isn’t a number for us to call into and escalate, we have to send out emails. How many emails would be sent out until my one is noticed. This is poor service at its finest!! I can’t wait to complete my contract with Telkom so that I can move on to another network hopefully with much better service and network coverage too!!