Suspended account due to Telkom incorrect billing.

I currently have a Telkom contract. They suspended my account where else I paid extra on my side. And call center is not even being available to assist or tell me what arrears they reffering to. I only missed one payment in February which was rectified in March however one consultant told me that they need proof of payment because the funds reflects but they were not allocated. So now my billing is incorrect because of them not being able to allocate funds. I mean if the is funds on my account that appears. Why is it difficult for them to just fix the account. They tried deducting money on which they should not have and every time that happens and i don't have funds available they costing me bank charges. I have paid more than what my contract requires and my account is still suspended. Calling them doesn't help. Probably somebody needs to audit Telkom we are being taken for granted here. If i could i would cancel this contract.

In the passed 2 months they suspended my account 4 times already. No calls no communications. I always have to call them. Really frustrating and if you willing to take up contract think twice.