Suspended account due to Telkom error

I am extremely disappointed with the service I recieved from Telkom. Due to an error in my bank account my August debit order which is due at the end of the month was returned which I immediately retified. I made an eft payment on the 2 September after calling the call Centre and requesting the procedure to follow. I received my monthly invoice for September reflecting my eft payment. However on the 26th of September my account was suspended. Since all the contracts are on my name all 3 devices which belong to my spouse n child was suspended. I immediately called the call Centre which they in turn apologized and confirmed I do not have any outstanding balances and said it was an error from the collection's department and I will be reconnected with 5 to 24hrs. 26hours later On the 27th I called again and was told the problem has been escalated and I will be connected latest by 7 o'clock this evening. How naive was I was to believe such incompetence.called again at 19.30 pm spoke to agent named Nontando who told me there is nothing more she can do as the problem has been escalated. Now extremely frustrated I wanted to speak to the team leader or manager and was told they are unavailable at the moment but will call me before 12pm that night. No call was received. Saturday 28th I called the call Centre again. Spoke to an agent Bongani who then transfered me to his team leader Sbusiso who told me collection's department has a backlog and therefore because it it the weekend as well I will only get reconnected on Monday. He was not very pleasant either to add to my fury. So for 4 days all my devices had no connection. No calls, no messages no internet access. When I enquired regarding compensation all agents said an email will be sent to managers. Til today 3rd October I have not heard from Telkom. My debit order went off without a hitch this month. So quick to expect payment yet services are so pathetic. Would not recommend Telkom to anyone!