suspended account - clueless

I am a business client with telkom and my account has always been paid up to date , because my account is a telkom mix account , the call centre is clueless as to who needs to deal with my account , i have called 10217 ,10210 ,180 ,*** ,*** ,10019 all these numbers that was given to me by the call centre agent and i have waited over 2 hr 30 mins for this department and when some does answer they dont know about this account . all they can tell me is that the account is suspended . yet the account is up to date . I want some some to please assist me