Suspended account// Change of ownership

I bought a business on the 1December. Phoned the call centre to do change of ownership and they said I must send all the documentation to ********** which I did. Phoned a few weeks later to find out if it has been received and done. No it hasn't and they haven't got the documents. I send again. As of 8/01/18 my line has been suspended. I then went into Clearwater branch 09/01/18 and they said they cant help me (after waiting for an hour ) I must phone the call centre. Morning of the 10/01/18 I phone the call centre and they couldn't help me and kept telling me to phone a different department. They all said I must go into a branch. Still on the 10/01/18 I go to westgate telkom where they told me they can't do anything , I must phone the call centre or go to telkom Clearwater or cresta! I get back to the office now extremely angry. I once again phone the call centre and again tell me to keep going to different departments. I am now frustrated so I call the call centre business sales department and ask for a manager. After 10 minutes of waiting on the line and wasting my airtime , the agent tells me to phone back at 10:30 !!!! I have a business to run. I cannot run around to different branches all the time. I am also flooding clients because the landline is suspended just because the change of ownership hasn't been done yet and not because of outstanding payments!