Suspended account & bad management and customer experience

I have been trying to get my account unsuspended with Telkom since Sunday due to the fact that we need to do an early upgrade for my husband's phone as his phone is broken...

Telkom collections department debited my account on the 25th with an amount of R2024.48. On sunday when we went to do an upgrade the Richards bay branch advised us we cannot do the upgrade because the account is suspended.

After sending proof of the debit order that went off on the 25th the first agent told us to wait 20min after sending the bank statement of proof of the debit order.

after 40 min we phoned in again and another agent asked us to send the bank statement to him as well where as we where advised to wait 2 hours.

After two hours we phoned again and send the 3rd agent the statement and that agent advised us to wait 5 more hours.

At this point i am highly frustrated because the problem is still not resolved and each agents has a different story.

Monday Im on the phone again and then im being advised that i need to wait 5-10 days for the funds to clear from the collection's agency.

I explain to this agent that I have already sent proof of the debit order that went off and that they need to contact the collections department to confirm and activate my account. "Sorry i can't do anything" is the agents reply.

There after we go to the Richards Bay branch to try and solve the problem with the branch manager or whoever in the position to assist us.

Explaining to her the frustration and what we have been through she starts to get defensive and rude towards us and it resolves in an argument back and forth and she is trying to think of every excuse not to help us, the Richards bay manager even told us she wont help up because of how we "handled" her. she did not help and told us it is what it is we need to wait 5 days until Friday.

We phone the call center every single day to try and resolve this issue and 4 days have passed and we are still not getting assisted after sending all the proof of the payments and debit order.

As a client i am so so frustrated as we have businesses to attend to and being without a phone for 4 days causes loss of income as the clients cannot get ahold of us and we cannot phone out as well.

Who do i contact to help me??? I just want my accounts unsuspended!!!!!!