Suspended account

<p>I have a Telkom contract for cell phone number ********** 657</p> <p> </p> <p>I changed banks and did a switch for all my debits at the bank for end of March. Called Telkom to check if changes done on their side. I was informed debit amount has already been sent to old bank so I have to do an EFT of R199. I did the EFT and still got messages saying I have an outstanding amount. Called Telkom to check if EFT amount received and they confirmed it was, but I was charged a failed debit fee of R200. Okay fine, towards end of April an amount of R399 is debited and my account is suspended. I call telkom again to understand what the issue is, I am told my account is with a collections department it will take 7 days for the R399 debit to reflect, once it reflects it will take up to 72 hours for services to be reconnected. That is a total of 10 days, what am i suppose to be using in these 10 days? This is absolutely poor service on Telkom's part. Having to wait 10 days just to use my sim card? Like really now... I never even intetionally defaulted on my account in the first place, all other service providers' debits were seemlessly transitioned, except for this Telkom one. Totally unacceptable!!! </p>