Suspended Account.

<p>36 days is number of days I've been trying to get my account unblocked at telkom Mobile. My account has been up to date since the first of February and the amount has reflected since the the 7th of February. I've emailed, sent proof of address, texted via their chat service online and called numerous times (almost everyday) to get the problem resolved but their agents tell me the same thing : we are going to escalate the matter and have it sent through to our suspension office. I've been hearing this for 36 days and nothing has been done. I've had agents lose their patience simply because I've expressed my annoyance that I had to speak to the same agents over and over with no results. I've been told that I cannot go into a store to get help I would just have to wait until someone gets back to me. The second debit order has gone off and my account is still suspended. What else do I have to do to get my account back up?!</p>