Suspended account

On 17 October 2015 my phone got ******. I blocked my phone and sim card on 19 October 2015. Later that day I went into the Telkom Store in Blue Route mall which was offline. I bought a new sim card at Checkers and the guy in the Telkom store said I could RICA it via the Call Centre.<br> <br> I phoned the call centre on 19 October tried but their system was offline. The consultant said she would complete a sim swop as soon as they are online again. By 21 October no sim swop had taken place. I phoned the call centre again and this consultant said that my account is still blocked. It will take 72 hours to unblock it.<br> <br> I phoned on 26 October to hear if it has been unblocked, the consultant said it is still pending and they don't have the number of the company who has to unblock it or how long it will take. I asked to speak to a manager, she said there were none and that someone will phone me back that evening. No one did.<br> <br> I phoned again 27 October, same story. The consultant, Olwethu Vusiwue, just said i must wait. Not how long or anything. The manager, Aphiwue Gwanya, was not available and they kept me on hold for 1 hour and then put the line down. <br> <br> Case number: ***2